ViganPort of South LouisianaTMS Awards 2020TOC EventsCleveland Cascades LtdTelestack
  • TBA Group
  • Port of South Louisiana
  • Coaltrans Virtual World Coal Leaders Network 2020
  • Vigan
  • The Wolfson Centre for Bulk Solids Handling Technology
  • Cimbria

Wallem reboots agency business

Wallem reboots agency business

(Posted on 21/07/19)

Wallem Group is rolling out cloud-based software to reduce paperwork and streamline workflows across its ship agency business. Simplifying the management of documentation and actions required in port calls in a unified system will reduce administrative overheads and enable Wallem’s agents to enhance service quality and consistency to customers worldwide.

Wallem has chosen to migrate to the a3 Agency System, marking an important milestone in a broader corporate transformation envisioned by CEO Frank Coles to cast off outdated and inefficient practices and make way for approaches founded on transparency and intelligent use of technology.

With each appointment agents must attend to mountains of documentation, including cargo manifests, letters of authority, notices of readiness, stowage plans and bills of lading. At the same time, they have to watch over every stage of the port call, liaising with numerous stakeholders to make sure that a string of tasks are completed in the right way and in the right order.

Agents must also be ready to respond to unplanned eventualities such as weather delays or hold ups in loading or unloading, as well as to make allowances for scheduled inspections and surveys. When managing multiple appointments simultaneously, the workload and associated responsibility quickly escalates.

a3 saves times and reduces the risk of error by providing Wallem’s agents with an intuitive interface for assigning and managing tasks associated with an appointment. Curated dashboards make it easier to keep track of progress for the duration of a port call. The system grants agents greater oversight and acts as a safeguard mechanism to prevent uncompleted tasks holding up workflow or causing delays.

The enterprise-grade solution has built-in functionality for generating reports on key operational metrics, such as time in port, operational delays and the KPI's that are important to our principals for greater transparency about their vessels and cargoes.

Wallem Chief Executive Frank Coles said: “a3 will let Wallem’s team of agents work smarter with the sort of tools they expect to use in the 21st century. As a purpose-built system it reduces data-entry and administration through automated processes and third-party integration, meaning our agents can handle more port calls more efficiently, with less risk.”

a3 Agency Systems CEO Travis Monson said: “Frank Coles’ vision for Wallem aligns closely with our ideals. The a3 Agency System was designed from the ground up for today’s shipping agent. This project is about more than deploying a3 to help Wallem’s agents to perform their job more easily and more effectively; it is about fostering a culture that embraces technology to improve business processes and provide a long-term pathway for continual improvement.”

Latest News

Piracy increasing off West Africa

(Posted on 18/10/20)

ICC International Maritime Bureau (IMB) figures show a rise in piracy and armed robbery on the world... Read more


CCS fleet grows to 155m GT

(Posted on 16/10/20)

China Classification Society (CCS) grew its serviced fleet to 34,974 vessels in 2019, marking another... Read more


Pandemic has some positive effects on training

(Posted on 16/10/20)

Leading international catering management and training provider, MCTC has revealed that COVID-19 has... Read more


INTERCARGO address key issues

(Posted on 12/10/20)

The International Association of Dry Cargo Shipowners (INTERCARGO) has held its Annual General Meeting... Read more


Jones steps down as BRS chairman

(Posted on 12/10/20)

The BRS Group has a new chairman. As the partnership agreement stipulates, on reaching the age of 65... Read more


Høglund and Veracity to collaborate

(Posted on 12/10/20)

Høglund Marine Solutions (Høglund) and Veracity by DNV GL (Veracity) have signed a collaboration... Read more


German Shipowners welcome LNG investments

(Posted on 07/10/20)

“As one of the world’s major shipping nations, Germany needs an LNG infrastructure for its... Read more


Thome and Carsten Rehder agree JV

(Posted on 07/10/20)

The Thome Group and Carsten Rehder have agreed to cooperate in a joint venture.Under the agreement,... Read more


IRClass marks 10 years IACS membership

(Posted on 07/10/20)

This year, the Indian Register of Shipping (IRClass) marks 10 years of full membership of the International... Read more


Britannia retains its ‘A’ (stable) rating

(Posted on 07/10/20)

Britannia P&I Club’s overall credit rating has once again been confirmed as ‘A&rsquo... Read more


The Wolfson Centre for Bulk Solids Handling Technology China Coaltrans 2020Coaltrans Virtual World Coal Leaders Network 2020CimbriaSailors SocietyPort of Stockton
  • Sailors Society
  • TOC Events
  • Port of Vancouver USA

Subscribe to our newsletter

Keep up to date with the latest global news in bulk cargo handling and shipping