Sailors SocietyGeneva DryVan AalstPort of South LouisianaPort of StocktonCimbria
  • Geneva Dry
  • Port of South Louisiana
  • TBA Group
  • Port of Stockton
  • Van Aalst
  • Telestack

Wallem reboots agency business

Wallem reboots agency business

(Posted on 21/07/19)

Wallem Group is rolling out cloud-based software to reduce paperwork and streamline workflows across its ship agency business. Simplifying the management of documentation and actions required in port calls in a unified system will reduce administrative overheads and enable Wallem’s agents to enhance service quality and consistency to customers worldwide.

Wallem has chosen to migrate to the a3 Agency System, marking an important milestone in a broader corporate transformation envisioned by CEO Frank Coles to cast off outdated and inefficient practices and make way for approaches founded on transparency and intelligent use of technology.

With each appointment agents must attend to mountains of documentation, including cargo manifests, letters of authority, notices of readiness, stowage plans and bills of lading. At the same time, they have to watch over every stage of the port call, liaising with numerous stakeholders to make sure that a string of tasks are completed in the right way and in the right order.

Agents must also be ready to respond to unplanned eventualities such as weather delays or hold ups in loading or unloading, as well as to make allowances for scheduled inspections and surveys. When managing multiple appointments simultaneously, the workload and associated responsibility quickly escalates.

a3 saves times and reduces the risk of error by providing Wallem’s agents with an intuitive interface for assigning and managing tasks associated with an appointment. Curated dashboards make it easier to keep track of progress for the duration of a port call. The system grants agents greater oversight and acts as a safeguard mechanism to prevent uncompleted tasks holding up workflow or causing delays.

The enterprise-grade solution has built-in functionality for generating reports on key operational metrics, such as time in port, operational delays and the KPI's that are important to our principals for greater transparency about their vessels and cargoes.

Wallem Chief Executive Frank Coles said: “a3 will let Wallem’s team of agents work smarter with the sort of tools they expect to use in the 21st century. As a purpose-built system it reduces data-entry and administration through automated processes and third-party integration, meaning our agents can handle more port calls more efficiently, with less risk.”

a3 Agency Systems CEO Travis Monson said: “Frank Coles’ vision for Wallem aligns closely with our ideals. The a3 Agency System was designed from the ground up for today’s shipping agent. This project is about more than deploying a3 to help Wallem’s agents to perform their job more easily and more effectively; it is about fostering a culture that embraces technology to improve business processes and provide a long-term pathway for continual improvement.”

Latest News

INTERCARGO report: Safety gains continue but security threats emerge

(Posted on 15/06/25)

INTERCARGO, the International Association of Dry Cargo Shipowners, reports encouraging progress in bulk... Read more


Marcura and Sedna Partner to simplify maritime workflows

(Posted on 15/06/25)

Marcura and Dataloy Systems have announced a new phase in their long-standing strategic partnership... Read more


Ageing fleet drives surge in number of maritime incidents, says DNV report

(Posted on 06/06/25)

According to DNV’s latest report, Maritime Safety Trends 2014-2024 - Preparing for future risks... Read more


Two Damen Combi Freighters 3850 launched for Fast Lines Belgium

(Posted on 06/06/25)

The second of three Damen Combi Freighters (CF) 3850 has been launched in China for Fast Lines Belgium... Read more


Columbia: Diversity’s ‘forgotten twin’ inclusion must be priority

(Posted on 06/06/25)

Inclusion is every bit as important as diversity in ensuring that shipping becomes a truly welcoming... Read more


Postfix for shipbrokers made simple

(Posted on 02/06/25)

AXSMarine, a pioneer and market leader in the provision of advanced solutions and market intelligence... Read more


Veson Nautical and Great Eastern Shipping go live with IMOS Platform

(Posted on 30/05/25)

Veson Nautical, a global leader in maritime data and freight management solutions, and The Great Eastern... Read more


Columbia Group welcomes alignment on ETS

(Posted on 30/05/25)

Columbia Group has welcomed the UK government’s announcement to link its emission trading system... Read more


Damen completes green retrofit project for BAM Shipping

(Posted on 15/05/25)

Damen Shipyards Group, together with partners including Atal Solutions has completed its retrofit of... Read more


NORDEN expands MPP fleet, reinforcing growth in Projects & Parcelling

(Posted on 15/05/25)

NORDEN has announced that it has signed agreements for two additional 17,500 dwt Multi-purpose (MPP)... Read more


TelestackTBA GroupViganBühler GmbHTMS Awards 2023
  • Cimbria
  • Bühler GmbH

Subscribe to our newsletter

Keep up to date with the latest global news in bulk cargo handling and shipping