Port of South LouisianaTMS Awards 2023Geneva DryVan AalstPort of StocktonTBA Group
  • Bühler GmbH
  • Cimbria
  • Vigan
  • Van Aalst
  • Sailors Society
  • Port of Stockton

Inmarsat extends well-being commitments

Inmarsat extends well-being commitments

(Posted on 08/06/20)

Inmarsat, the world leader in global, mobile satellite communications, continues to ramp up its response to COVID-19, with additional initiatives to improve seafarer wellbeing. These initiatives include further collaboration with ISWAN (International Seafarers’ Welfare and Assistance Network) and maritime charities, the launch of a new chatcard and the wider roll-out of a COVID-19 video telemedicine call service.

As the pandemic has unfolded, the leading maritime satellite service provider has worked closely with welfare organisation ISWAN and the major maritime charities to ensure that seafarers stay connected without the burden of additional financial anxiety. Inmarsat is now offering crew access to ISWAN’s SeafarerHelp portal and live chat function via the company’s new onboard WiFi portal, Fleet Hotspot, as well as continuing to offer free voice phone calls to the service. It also continues to provide satellite phones to Port Chaplains in ports where a number of seafarers are stranded and have no access to the internet.

SeafarerHelp is ISWAN’s free, confidential, multilingual helpline, which offers support and assistance to seafarers and their families around the world. The helpline service is available 24 hours a day, 365 days a year, and seafarers can get in touch via a range of contact methods including Live Chat, e-mail and telephone.

Roger Harris, ISWAN’s Executive Director, said: “We are delighted to be working with Inmarsat to bring our helpline service to even more seafarers during this crisis. As you can imagine SeafarerHelp has been extremely busy over the last three months as crew face the impact of being stranded onboard and the loss of employment. Offering free access to SeafarerHelp on Fleet Hotspot will make it easier for crew on board these vessels to access support and assistance wherever they are in the world, day or night.”

As announced at the beginning of April, Inmarsat is also working with crew healthcare specialist Vikand and software platform provider FrontM to provide a free COVID-19 video call service with a trained health professional. The service is now live and available on over 150 vessels with a further 1,000-plus vessels in the pipeline.

The new service ensures that users of Inmarsat’s high-speed Fleet Xpress service have 24/7 access to video call VIKAND’s expert staff for information to help navigate COVID-19 related, medical questions. By facilitating access to timely information for a vessel, client uncertainty is reduced, their decisions are more informed, and actions can be taken faster by clients to help mitigate and resolve risks.

Inmarsat continues to provide a voice call discount offer to its retail customers using FleetBroadband ChatCard voice services and to wholesale partners offering FleetBroadband voice calls under the legacy Crew Calling ‘SQT’ brand. In addition, it recently launched its ChatCard services for Fleet Xpress with an introductory discount that will be available until the end of July.

“Inmarsat recognises the unprecedented situation facing seafarers and their need for certainty in communication, as the global maritime industry responds to the challenges of COVID-19,” said Ronald Spithout, President, Inmarsat Maritime. “These new initiatives, together with those we have already launched, alleviate one of the core concerns crews face as they go about the business of keeping world trade moving day-in, day-out.”

Latest News

Ageing fleet drives surge in number of maritime incidents, says DNV report

(Posted on 06/06/25)

According to DNV’s latest report, Maritime Safety Trends 2014-2024 - Preparing for future risks... Read more


Two Damen Combi Freighters 3850 launched for Fast Lines Belgium

(Posted on 06/06/25)

The second of three Damen Combi Freighters (CF) 3850 has been launched in China for Fast Lines Belgium... Read more


Columbia: Diversity’s ‘forgotten twin’ inclusion must be priority

(Posted on 06/06/25)

Inclusion is every bit as important as diversity in ensuring that shipping becomes a truly welcoming... Read more


Postfix for shipbrokers made simple

(Posted on 02/06/25)

AXSMarine, a pioneer and market leader in the provision of advanced solutions and market intelligence... Read more


Veson Nautical and Great Eastern Shipping go live with IMOS Platform

(Posted on 30/05/25)

Veson Nautical, a global leader in maritime data and freight management solutions, and The Great Eastern... Read more


Columbia Group welcomes alignment on ETS

(Posted on 30/05/25)

Columbia Group has welcomed the UK government’s announcement to link its emission trading system... Read more


Damen completes green retrofit project for BAM Shipping

(Posted on 15/05/25)

Damen Shipyards Group, together with partners including Atal Solutions has completed its retrofit of... Read more


NORDEN expands MPP fleet, reinforcing growth in Projects & Parcelling

(Posted on 15/05/25)

NORDEN has announced that it has signed agreements for two additional 17,500 dwt Multi-purpose (MPP)... Read more


ClassNK’s ‘Guidelines for Safety Operation for Ammonia-Fueled Vessels’

(Posted on 15/05/25)

ClassNK has released the ‘Guidelines for Safety Operation for Ammonia-Fueled Vessels’ for... Read more


Better safeguarding measures needed to support cadets at sea

(Posted on 07/05/25)

Cadets are increasingly struggling to complete their cadetships due to a shortage of available placements... Read more


TelestackSailors SocietyCimbriaBühler GmbHVigan
  • Geneva Dry
  • Telestack
  • TMS Awards 2023
  • Port of South Louisiana

Subscribe to our newsletter

Keep up to date with the latest global news in bulk cargo handling and shipping