Pilbara Ports initiative to boost seafarer wellbeing

(Posted on 15/05/25)

Pilbara Ports has launched a new initiative aimed at enhancing seafarer welfare by improving onboard WiFi connectivity in the Port of Port Hedland, Australia.

Pilbara Ports Authority was formed by the amalgamation of the former port authorities of Dampier and Port Hedland and is the world’s largest bulk export port authority.

The Pilbara Ports Ship WiFi Support Program will replace individual SIM card recharges, with free ship-wide internet access and data top-ups to participating vessels upon each return to the Port of Port Hedland.

The new initiative transitions away from individual SIM card support for mariners, instead enabling ship-wide WiFi access through a mobile WiFi system.

This transition enables broader internet access to all crew members onboard, ensuring greater connectivity with families and loved ones, supporting both mental health and wellbeing.

Pilbara Ports Executive General Manager Marine, Captain Philip Christy said this initiative was a meaningful step toward valuing the people who made global trade possible.

“As professionals that are responsible for maintaining the smooth operations of large vessels calling at our ports, it’s imperative that we provide a safe and innovative way for seafarers to stay connected with loved ones,” Captain Christy said.

“This initiative emphasises our commitment to fostering inclusivity and connection through technology for all seafarers”.

Vessels are encouraged to acquire the designated Ship WiFi Pack, which includes a Mobile WiFi Router (Telstra SIM enabled) and a Mesh WiFi Extender. Once installed, data will be remotely topped up by the Port Hedland Seafarers Centre for the duration of each port call or anchorage stay.

This initiative reflects Pilbara Ports continued commitment to promoting and supporting seafarer welfare and fostering an inclusive and supportive maritime community.