Sailors SocietyTBA GroupCimbriaPort of South LouisianaPort of StocktonVan Aalst
  • Bühler GmbH
  • The Wolfson Centre for Bulk Solids Handling Technology
  • TOC Events
  • Port of South Louisiana
  • Cimbria
  • Vigan

Pandemic accelerates digitalization

Pandemic accelerates digitalization

(Posted on 22/07/20)

The coronavirus pandemic is proving a catalyst for shipping digitalization, prompting ocean supply chain stakeholders to abandon manual processes and embrace automated transport management solutions to drive business growth, according to a new survey by Haven Inc.

The survey was unveiled in the latest Freight Technologies Market Analysis published by Haven, the world’s leading provider of Transport Management System (TMS) solutions designed specifically for international shippers. It found that global business lockdowns had highlighted the time and cost savings available to decision makers willing to make the leap away from traditional management processes heavily reliant on paperwork.

35% of respondents said the use of manual processes caused delays, 30% said quotations took too long while 20% complained that booking processes were cumbersome.

42% of survey takers also reported they were now looking to upgrade their systems by investing in the further digitalization of their international shipment processes.

37% were looking to upgrade in 1-3 years, 12% hoped to upgrade in 3-5 years, and, 8% were either not looking at all to upgrade or to do so later than five years from now.

Brad Klaus, Chief Executive Officer of Haven, commented: “With so many people working from home during the pandemic, companies were finding new ways to trade and this was opening their eyes to digital solutions across their businesses. This need extends to digital transport management solutions, particularly for those who are dealing with international shipments. From a management point of view, once you see the benefits, it’s hard to go back to manual systems and mountains of paper.”

The survey was conducted independently for Haven by logistics and freight educational portal Shipping & Freight Resource. A majority of respondents (67 %) were freight and logistics decision makers in Director/VP and C-Level positions while others held middle-management and supervisory positions (28.9%). Other survey takers worked in freight and shipping operations and administration including, documentation, analytics, and corporate counsels.

51% of participants used both air and sea modes for international shipments. 41% used only sea, 6% used only air and 2% operated in only the U.S. domestic market.

56% reported wanting to increase the efficiency of their booking management and 40% were on the lookout for a better freight audit solution.

61% of respondents said they wanted to improve their quotation management and track and trace visibility, while 60% were looking to improve their document management. “We want freight invoice control and cost calculation for a shipment with the easy understanding of the margin,” said one respondent.

However, while lean and automated processes were viewed by most respondents as the best solution, a number of perceived obstacles to implementation were reported. 35% of participants said budget was a major barrier to the automation of freight operations, while 21% said there was a lack of adequate technology. 19% felt the struggle was a lack of internal expertise, 13% said it was due to lack of internal resources, and 10% stated it was due to a lack of support from leadership.

Haven provides a unique platform of TMS solutions aimed at international shippers with particular focus on heavy volume users of international freight.

Latest News

Oldendorff Carriers invests in Alpha Ori Technologies

(Posted on 05/12/22)

Oldendorff Carriers, one of the world’s leading dry bulk operators, has signed a deal that will... Read more


NSG GAC's second Swedish ship agency acquisition this year

(Posted on 05/12/22)

GAC Group has acquired Finland-based ESL Shipping's Swedish subsidiary Norra Skeppningsgruppen (NSG),... Read more


Klaveness Digital etablishes Board of Directors

(Posted on 01/12/22)

Norwegian technology company Klaveness Digital has announced the formation of its first Board of Directors... Read more


WinGD cybersecurity type approval from DNV prepares owners for regulations

(Posted on 01/12/22)

Swiss marine power company WinGD has become the first marine engine designer to gain cybersecurity type... Read more


InterManager welcomes IMO commitment on enclosed space risks

(Posted on 29/11/22)

InterManager has welcomed a commitment by the International Maritime Organization (IMO) to review guidance... Read more


North P&I faces up to turbulence with premiums rise

(Posted on 29/11/22)

North P&I Club signals intention to apply a 10% General Increase in 2023/24 premium rates amid swirling... Read more


Pioneer voyage data-sharing to enable carbon emissions reductions

(Posted on 19/11/22)

China Merchants Energy Shipping (CMES), BHP and DNV have signed a Memorandum of Understanding (MOU)... Read more


Safe Bulkers orders additional retrofits of Alfa Laval PureSOx

(Posted on 19/11/22)

In recent years, Greek shipowner Safe Bulkers has retrofitted Alfa Laval PureSOx exhaust gas cleaning... Read more


Fears of Nordics perfect storm unfounded says Swedish Club

(Posted on 13/11/22)

Times are difficult but no need for despair, was the message from Tore Forsmo, Area Manager, Team Norway... Read more


CSM and Marcap to focus on vessel performance optimisation

(Posted on 13/11/22)

Columbia Shipmanagement (CSM) and Marine Capabilities (MARCAP LLC) have signed a Memorandum of Understanding... Read more


Cleveland Cascades LtdBühler GmbHTelestackThe Wolfson Centre for Bulk Solids Handling Technology TOC EventsVigan
  • Cleveland Cascades Ltd
  • Sailors Society

Subscribe to our newsletter

Keep up to date with the latest global news in bulk cargo handling and shipping