TMS Awards 2021The Wolfson Centre for Bulk Solids Handling Technology ViganCleveland Cascades LtdPort of South LouisianaTelestack
  • Cleveland Cascades Ltd
  • Vigan
  • Sailors Society
  • Cimbria
  • Port of Stockton
  • Port of South Louisiana

Leibherr’s remote service app

Leibherr’s remote service app

(Posted on 25/06/20)

Liebherr expands its digital product portfolio for crawler cranes, deep foundation equipment and maritime cranes with the development of a Remote Service tool. This improves assistance through visual information and so leads to faster and easier troubleshooting. As part of an extended test phase, all customers will have free access to the new app until the end of 2020.

Nenzing (Austria) June 2020 – Liebherr has developed a Remote Service tool that improves assistance through visual information, so leading to faster and easier troubleshooting. Audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions are some of the features that have been integrated in the tool. These enable real-time, fast and effective customer support from Liebherr experts worldwide.

Throughout the last 12 months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt to customer requirements. During this phase, a lot of experience has been gained and a high level of positive feedback has been received.

External factors such as the current pandemic have proven how indispensable the Remote Service tool can be. In April this year, Liebherr’s major customer Adani Murmugao Port Terminal Pvt. Ltd. required immediate assistance for one of their Liebherr machines; however attendance on site was not permissible. Using Remote Service the Liebherr engineers instructed the Adani staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through the installation of the new pump. Manguesh Sangodkar, Head of Engineering at Adani Murmugao Port Terminal Pvt. Ltd. wrote in appreciation of the new tool, “The way you plan the job through Remote Service, communicate and execute with your highly professional and technically efficient engineering team is great. In light of your impeccable services, we would like to continue our association with you for the years to come.”

Due to the current pandemic situation worldwide, Liebherr has decided to accelerate the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers now have the opportunity to use the Remote Service App free of charge until the end of 2020. A laptop, tablet or smartphone and an internet connection are all that are needed.

Latest News

First Konecranes Gottwald Generation 6 MHCs to Italy

(Posted on 30/11/21)

Terminal San Giorgio S.r.l. (TSG) has ordered an eco-efficient Konecranes Gottwald ESP.8 Mobile Harbour... Read more


Wärtsilä partners with CCS and Tianjin Port

(Posted on 30/11/21)

The intelligent marine technology company, Wärtsilä Voyage, has signed an MoU with the China... Read more


Damen reaffirms commitment to Germany

(Posted on 30/11/21)

Netherlands-based Damen Shipyards has been busy in Germany in recent weeks, delivering three, specialist... Read more


Euroports expands Rostock bulk capacity with all-electric Liebherr crane

(Posted on 25/11/21)

Liebherr is to supply Euroports Germany with an all-electric portal crane next year. All crane movements... Read more


Damen Shipyards achieves EU emissions milestone

(Posted on 25/11/21)

Damen has become the first shipyard to achieve official EU Stage V certification for its in-house developed... Read more


METIS collaborates with Spire Global

(Posted on 25/11/21)

METIS Cyberspace Technology SA has signed an agreement with global data and analytics expert Spire Global... Read more


OTG partners with Samson Rope for on-demand mooring training

(Posted on 18/11/21)

Ocean Technologies Group (OTG) and Samson Rope, a leading developer and manufacturer of high-performance... Read more


Bedeshi’s new project for ORANO Group

(Posted on 18/11/21)

As part of the project to extend a PAD for heap leaching in Arlit on behalf of the company SOMAIR (Niger... Read more


Two Siwertell road-mobile unloaders for US cement handler

(Posted on 11/11/21)

Bruks Siwertell will deliver two new Siwertell road-mobile ship unloaders for dust-free cement handling... Read more


Berg accelerates drive into electric propulsion

(Posted on 11/11/21)

Berg Propulsion has signed a key supplier and cooperation agreement to provide systems integration capability... Read more


TOC EventsVan AalstSailors SocietyBühler GmbHCoaltrans Asia 2021TBA Group
  • TOC Events
  • The Wolfson Centre for Bulk Solids Handling Technology
  • TBA Group
  • Bühler GmbH

Subscribe to our newsletter

Keep up to date with the latest global news in bulk cargo handling and shipping