Bühler GmbHSailors SocietyPort of StocktonTBA GroupMultimodal 2022Van Aalst
  • Bühler GmbH
  • Cleveland Cascades Ltd
  • Vigan
  • Sailors Society
  • The Wolfson Centre for Bulk Solids Handling Technology
  • Telestack

Leibherr’s remote service app

Leibherr’s remote service app

(Posted on 25/06/20)

Liebherr expands its digital product portfolio for crawler cranes, deep foundation equipment and maritime cranes with the development of a Remote Service tool. This improves assistance through visual information and so leads to faster and easier troubleshooting. As part of an extended test phase, all customers will have free access to the new app until the end of 2020.

Nenzing (Austria) June 2020 – Liebherr has developed a Remote Service tool that improves assistance through visual information, so leading to faster and easier troubleshooting. Audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions are some of the features that have been integrated in the tool. These enable real-time, fast and effective customer support from Liebherr experts worldwide.

Throughout the last 12 months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt to customer requirements. During this phase, a lot of experience has been gained and a high level of positive feedback has been received.

External factors such as the current pandemic have proven how indispensable the Remote Service tool can be. In April this year, Liebherr’s major customer Adani Murmugao Port Terminal Pvt. Ltd. required immediate assistance for one of their Liebherr machines; however attendance on site was not permissible. Using Remote Service the Liebherr engineers instructed the Adani staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through the installation of the new pump. Manguesh Sangodkar, Head of Engineering at Adani Murmugao Port Terminal Pvt. Ltd. wrote in appreciation of the new tool, “The way you plan the job through Remote Service, communicate and execute with your highly professional and technically efficient engineering team is great. In light of your impeccable services, we would like to continue our association with you for the years to come.”

Due to the current pandemic situation worldwide, Liebherr has decided to accelerate the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers now have the opportunity to use the Remote Service App free of charge until the end of 2020. A laptop, tablet or smartphone and an internet connection are all that are needed.

Latest News

Voyage calculations made instant

(Posted on 30/06/22)

AXSMarine, a pioneer and market leader in the provision of advanced solutions for shipping professionals... Read more


Bruks Siwertell commissions new cement unloading system for Colonial

(Posted on 26/06/22)

Bruks Siwertell has completed the installation of a new high-capacity Siwertell ship unloader at Colonial... Read more


Desmi is sold to One Equity Partners

(Posted on 26/06/22)

DESMI, a Danish manufacturer of pumps, pumping systems, environmental cleaning equipment and related... Read more


Phoenix Lighting expands range

(Posted on 21/06/22)

Phoenix Lighting has announced the launch of the Soar Series, an expansion of its product offering of... Read more


Konecranes Gen 6 MHC to upgrade Venetian port bulk handling

(Posted on 20/06/22)

The FHP Group has ordered an eco-efficient Generation 6 Konecranes Gottwald Mobile Harbour Crane for... Read more


Shipping fuel and lubes prices skyrocket

(Posted on 12/06/22)

More than 40 marine fuel suppliers from around the world have gathered at this year’s Posidonia... Read more


New Liebherr MHC breaks new ground

(Posted on 08/06/22)

With its new mobile harbour crane, Liebherr is presenting ground-breaking technical developments and... Read more


ABS-approved sterntube-less ship concept to keep oceans clean

(Posted on 08/06/22)

Thordon Bearings has welcomed the announcement by classification society ABS to award Approval in Principle... Read more


Wärtsilä opens world-leading Sustainable Technology Hub

(Posted on 03/06/22)

Wärtsilä Corporation has opened its new technology centre, the Sustainable Technology... Read more


Wärtsilä and Anglo-Eastern reach major safety milestone

(Posted on 31/05/22)

Wärtsilä Voyage, part of the technology group Wärtsilä, and ship manager Anglo-Eastern... Read more


CimbriaViganThe Wolfson Centre for Bulk Solids Handling Technology TelestackPort of South LouisianaTOC Events
  • TOC Events
  • Port of South Louisiana
  • TBA Group
  • Port of Stockton
  • Van Aalst

Subscribe to our newsletter

Keep up to date with the latest global news in bulk cargo handling and shipping