CimbriaCoaltrans Asia 2021Cleveland Cascades LtdTelestackTMS Awards 2021TOC Events
  • TBA Group
  • Coaltrans Asia 2021
  • Sailors Society
  • Cimbria
  • TOC Events
  • Port of South Louisiana

Leibherr’s remote service app

Leibherr’s remote service app

(Posted on 25/06/20)

Liebherr expands its digital product portfolio for crawler cranes, deep foundation equipment and maritime cranes with the development of a Remote Service tool. This improves assistance through visual information and so leads to faster and easier troubleshooting. As part of an extended test phase, all customers will have free access to the new app until the end of 2020.

Nenzing (Austria) June 2020 – Liebherr has developed a Remote Service tool that improves assistance through visual information, so leading to faster and easier troubleshooting. Audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions are some of the features that have been integrated in the tool. These enable real-time, fast and effective customer support from Liebherr experts worldwide.

Throughout the last 12 months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt to customer requirements. During this phase, a lot of experience has been gained and a high level of positive feedback has been received.

External factors such as the current pandemic have proven how indispensable the Remote Service tool can be. In April this year, Liebherr’s major customer Adani Murmugao Port Terminal Pvt. Ltd. required immediate assistance for one of their Liebherr machines; however attendance on site was not permissible. Using Remote Service the Liebherr engineers instructed the Adani staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through the installation of the new pump. Manguesh Sangodkar, Head of Engineering at Adani Murmugao Port Terminal Pvt. Ltd. wrote in appreciation of the new tool, “The way you plan the job through Remote Service, communicate and execute with your highly professional and technically efficient engineering team is great. In light of your impeccable services, we would like to continue our association with you for the years to come.”

Due to the current pandemic situation worldwide, Liebherr has decided to accelerate the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers now have the opportunity to use the Remote Service App free of charge until the end of 2020. A laptop, tablet or smartphone and an internet connection are all that are needed.

Latest News

Ocean Technologies releases 50 titles in Chinese

(Posted on 29/07/21)

Acknowledging the importance of China as a crew-supply nation, Ocean Technologies Group has added an... Read more


New Product Manager increases Superior’s wet processing resources

(Posted on 29/07/21)

Superior Industries, Inc., a U.S.-based manufacturer and global supplier of bulk material processing... Read more


New Bedeschi project for Italcementi

(Posted on 27/07/21)

Bedeschi has signed a new order with Italcementi for the supply of clay handling equipment and other... Read more


Survitec enhances lifeboat inspection solution

(Posted on 26/07/21)

Leading survival technology provider, Survitec, has relaunched its lifeboat inspection solution underpinned... Read more


Cimbria affirms sustainability focus with new Bamboo Chain Conveyor

(Posted on 23/07/21)

Cimbria, a world leader in the field of high-tech solutions for Grain & Seed processing, has strengthened... Read more


Takraf unloader key to Australian terminal’s expansion

(Posted on 20/07/21)

A TAKRAF double jib level luffing ship unloader has arrived at an important deep-water port on the Australian... Read more


RIX Shipmanagement selects KVH’s CaaS programme

(Posted on 15/07/21)

Global dry-cargo and multipurpose ship operator RIX Shipmanagement Ltd has chosen KVH Industries&rsquo... Read more


ABB’s new digital solution helps optimize ship performance

(Posted on 15/07/21)

New online platform, ABB Ability Marine Fleet Intelligence – Advisory, combines the power of cloud... Read more


Mastermind and DESMI sign BWMS agreement

(Posted on 13/07/21)

Mastermind Shipmanagement Ltd., Navkratis Ltd., and DESMI Ocean Guard A/S have announced that Mastermind... Read more


From Rostock to the world

(Posted on 11/07/21)

Since the start of production in 2005, Liebherr-MCCtec Rostock GmbH has manufactured and delivered well... Read more


TBA GroupVan AalstSailors SocietyPort of StocktonThe Wolfson Centre for Bulk Solids Handling Technology Port of South Louisiana
  • TMS Awards 2021
  • Telestack
  • Van Aalst
  • Vigan
  • Port of Stockton

Subscribe to our newsletter

Keep up to date with the latest global news in bulk cargo handling and shipping