Leibherr’s remote service app
(Posted on 25/06/20)
Liebherr expands its digital product portfolio for crawler cranes, deep foundation equipment and maritime cranes with the development of a Remote Service tool. This improves assistance through visual information and so leads to faster and easier troubleshooting. As part of an extended test phase, all customers will have free access to the new app until the end of 2020.
Nenzing (Austria) June 2020 – Liebherr has developed a Remote Service tool that improves assistance through visual information, so leading to faster and easier troubleshooting. Audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions are some of the features that have been integrated in the tool. These enable real-time, fast and effective customer support from Liebherr experts worldwide.
Throughout the last 12 months, Liebherr has tested the tool in remote locations and challenging situations in order to meet and adapt to customer requirements. During this phase, a lot of experience has been gained and a high level of positive feedback has been received.
External factors such as the current pandemic have proven how indispensable the Remote Service tool can be. In April this year, Liebherr’s major customer Adani Murmugao Port Terminal Pvt. Ltd. required immediate assistance for one of their Liebherr machines; however attendance on site was not permissible. Using Remote Service the Liebherr engineers instructed the Adani staff how to remove the defect pump, inspected the condition of the gearbox remotely, and then guided the site staff through the installation of the new pump. Manguesh Sangodkar, Head of Engineering at Adani Murmugao Port Terminal Pvt. Ltd. wrote in appreciation of the new tool, “The way you plan the job through Remote Service, communicate and execute with your highly professional and technically efficient engineering team is great. In light of your impeccable services, we would like to continue our association with you for the years to come.”
Due to the current pandemic situation worldwide, Liebherr has decided to accelerate the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers now have the opportunity to use the Remote Service App free of charge until the end of 2020. A laptop, tablet or smartphone and an internet connection are all that are needed.
Latest News
OrbitMI launches enhanced Data-as-a-Service for dry bulk
(Posted on 22/07/24)OrbitMI has announced the launch of its latest Data-as-a-Service (DaaS) offering, tailored specifically... Read more
Flexicon marks 50 years
(Posted on 22/07/24)Flexicon Corporation, a privately-held firm and world leader in bulk handling equipment and systems,... Read more
Siwertell ship loader order for high-capacity fertilizer handling
(Posted on 16/07/24)Bruks Siwertell has secured an order for a Siwertell ship loader type-1A from Libyan Fertilizer Company... Read more
ECOsubsea invests in Singapore with NOK 35m from Innovation Norway
(Posted on 16/07/24)It is a climate and environmental problem that ship hulls are not cleaned often and gently. After being... Read more
ECOsubsea invests in Singapore with NOK 35m from Innovation Norway
(Posted on 16/07/24)It is a climate and environmental problem that ship hulls are not cleaned often and gently. After being... Read more
Berge Neblina sets sail with four carbon-saving rotor sails
(Posted on 12/07/24)Berge Bulk has announced the successful installation of four emissions-reducing rotor sails on Berge... Read more
Wärtsilä simulators to support Singapore's Wavelink Maritime Institute
(Posted on 12/07/24)Technology group Wärtsilä has supplied its new dual-fuel engine simulator technology for Wavelink... Read more
Oulu extends cargo handling with Konecranes Gottwald
(Posted on 04/07/24)The Finnish Port of Oulu has ordered a Konecranes Gottwald ESP.7 Portal Harbor Crane to improve cargo... Read more
Intergis adds flexibility in South Korea with Konecranes Gottwald Gen 6 MHC
(Posted on 28/06/24)Intergis Co., Ltd ordered a Konecranes Gottwald ESP.5 Mobile Harbour Crane to improve its bulk and general... Read more
Live freight rate visibility across routes and maturities
(Posted on 28/06/24)AXSMarine, a pioneer and market leader in the provision of advanced solutions and market intelligence... Read more
